Demand-Control Schema for Health Care Interpreters

  • 05 Apr 2014
  • 9:00 AM - 12:00 PM
  • United and Children´s Hospital (Conference Hall) John Nasseff Heart Center, 255 Smith Ave- St. Paul, MN
  • 31


Registration is closed

Do you find your interpreting work in health care settings stressful at times? 
Illnesses, diagnoses, sterile settings, provider/patient interactions, vocabulary…. All of these elements of the work, and many more, can challenge us on a daily basis.  Why does our work seem more stressful at one time, and less stressful at others?

Taking a Closer Look at Health Care Interpreting
Through the Lens of the  Demand/Control Schema

With Paula Gajewski Mickelson, MA, CI, CT, NIC:Adv  and  Cindy Berg, B.A., CI, CT

The Demand/Control Schema developed by Robin Dean and Robert Pollard (2001) is a helpful tool for looking at our work, specifically the challenges we face and the options we have to respond to those challenges.  It can help us understand the choices we have and the scope of our decision-making, particularly in terms of the consequences of those decisions.

                During this workshop we will, through lecture, small and large group discussion:

  • introduce the Demand Control Schema as a framework for analyzing interpreting work;
  • apply the schema to health care interpreting situations using picture analyses;
  • identify challenges of the work  and possible responses interpreters have to address the demands of the job;
  • discuss our decision-making latitude while interpreting;
  • identify ways we can use this schema to enhance our professional discussions with colleagues.

Paula Gajewski Mickelson, M.A., CI & CT, NIC: Advanced

Assistant Professor and Department Chair, ASL & Interpreting Department, St. Catherine University

Paula has been in the interpreting field for over 30 years. She holds degrees in Educational Interpreting, Human Service Administration / Human Resource Development, and a Master of Arts degree in Organizational Leadership with a graduate certificate in Alternative Dispute Resolution.  Paula has published several articles on conflict and dispute resolution in interpreting and has presented workshops on ethics and decision making, educational interpreting, conflict management and resolution, mentoring and professional development planning.

Cindy Berg B.A., CI & CT
Senior Interpreter – ASL , Regions Hospital Interpreter Services
Cindy has been in the interpreting  field for 30 years and holds a B.A. in Psychology and a degree in Healthcare Interpreting from St. Catherine University.  She has worked for 27 years at Regions hospital and currently has the opportunity to be part of a staff of over 100 interpreters including 14 sign language and over 90 spoken language interpreters representing  12 different languages   In addition to her work with ASL and Deaf Culture she has traveled to  Ghana, Nigeria, Cameroun, Haiti, Guatemala and Argentina and has been studying Spanish for 3 years.  As a life-long learner she has enjoyed studying  Interpreting  Ethics and the Demand-Control Theory among other things and sharing what she learns  with co-workers via workshops and  in-services.

When: April 5th, 2014
Time: 9:00 - 12:00
3 hours of continuing education credits

Where: United and Children´s Hospital (Conference Hall)

John Nasseff Heart Center,  255 Smith Ave- St. Paul, MN

Online registration up to April 3rd, 12 a.m.
Pay by credit card or paypal
Preregistered Members: $15.00
Preregistered Non members: $25.00

Same day registration: 8:00 a.m. to 8:45 a.m.
If you do not register ahead of time, you must arrive BEFORE 8:45
All (members and non-members) same day registration: $25.00

Anyone arriving after 9:00 a.m. or leaving before 12 p.m. will not receive a certificate of participation.

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